Terms & Conditions

These Terms & Conditions ("Terms") govern your access to, and use of the Luxo Chef website and mobile application (the "Platform") operated by Luxo Chef Technologies ("Luxo Chef," "we," "our," or "us").

By accessing or using the Platform, you agree to be legally bound by these Terms. If you do not agree, you may not use the Platform.

1. Overview of Services

Luxo Chef is a technology platform that connects users ("Customers") with independent professional chefs ("Chef Partners") who provide in-home cooking services.

Luxo Chef:

• Facilitates bookings
• Enables in-app communication
• Processes payments
• Provides GPS tracking during active bookings

Luxo Chef does not employ chefs and does not directly provide cooking services.

2. Eligibility

To use the Platform, you must:

• Be at least 18 years old
• Provide accurate and complete account information
• Comply with all applicable laws

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Account Registration

Users must create an account to book services.

You agree to:

• Provide accurate information
• Maintain confidentiality of login credentials
• Notify us immediately of unauthorized use

You are responsible for all activity under your account.

4. Booking and Services

All chef services are requested and managed through the Luxo Chef app.

When booking a chef:

• You agree to provide accurate service details
• You agree to ensure safe access to your premises
• You acknowledge that chefs are independent contractors

Luxo Chef does not guarantee availability of specific chefs or cuisines.

5. Independent Contractor Relationship

Chef Partners are independent contractors and not employees, agents, or representatives of Luxo Chef.

Luxo Chef:

• Does not supervise food preparation
• Does not control chef methods
• Is not responsible for chef conduct beyond platform facilitation

Customers acknowledge that service quality and execution are the responsibility of the Chef Partner.

6. Payments and Fees

All payments are processed securely through the Platform.

By booking a service, you agree to:

• Pay the displayed service fee
• Pay additional agreed costs (e.g., ingredient reimbursement)
• Authorize payment processing through the app

Luxo Chef may charge service fees to Customers and/or commission fees to Chef Partners. Payments are released to chefs upon service completion and confirmation.

7. Cancellations and Refunds

Cancellation policies may vary depending on booking type.

Free Cancellations: Bookings canceled more than 48 hours before the scheduled start time are eligible for a full refund.

Within 48 Hours: A cancellation fee equal to 5% of the total booking amount will apply for cancellations made within 48 hours of the scheduled start time.

Refund eligibility is determined based on circumstances and platform review. Luxo Chef reserves the right to evaluate disputes on a case-by-case basis. A separate Refund & Cancellation Policy may apply.

8. User Conduct

You agree not to:

• Use the Platform for unlawful purposes
• Harass or threaten chefs or other users
• Provide false information
• Circumvent the Platform to avoid service fees
• Attempt to reverse engineer or disrupt the app

Violation may result in account suspension or termination.

9. Safety and Access

Customers must:

• Provide a safe working environment
• Ensure kitchen facilities are functional
• Disclose relevant hazards or allergies

Chef Partners may refuse service if conditions are unsafe.

10. Food Safety and Allergies

Customers are responsible for:

• Disclosing food allergies
• Providing accurate dietary information
• Ensuring ingredient freshness and quality

Luxo Chef is not liable for allergic reactions or food-related incidents resulting from undisclosed conditions.

11. Limitation of Liability

To the fullest extent permitted by law, Luxo Chef shall not be liable for:

• Indirect or consequential damages
• Food-related injuries
• Property damage
• Loss of profits
• Acts or omissions of Chef Partners

Luxo Chef's total liability shall not exceed the amount paid for the specific booking in dispute.

12. Indemnification

You agree to indemnify and hold harmless Luxo Chef, its directors, officers, and affiliates from claims arising from:

• Your use of the Platform
• Your violation of these Terms
• Disputes between Customers and Chef Partners

13. Intellectual Property

All content on the Platform — including logos, branding, text, software, and design — is the property of Luxo Chef Technologies. You may not copy, reproduce, or distribute content without written consent.

14. Privacy

Your use of the Platform is also governed by our Privacy Policy.

15. Termination

Luxo Chef may suspend or terminate accounts at its discretion for violations of these Terms or misuse of the Platform. Users may delete their accounts by contacting support.

16. Dispute Resolution

Any disputes arising from these Terms shall be governed by the laws of the Province of Ontario and the federal laws of Canada.

Disputes shall be resolved through:

• Good-faith negotiation first
• If unresolved, binding arbitration in Ontario, Canada

Users waive participation in class-action lawsuits.

17. Changes to Terms

We may update these Terms from time to time. Continued use of the Platform after updates constitutes acceptance of the revised Terms.

18. Contact Information